Refund policy

Rebirth Apparel
Last updated: 22/12/2025

At Rebirth Apparel, we stand behind the quality of our products. Please read our Refund & Returns Policy carefully before making a purchase.

1. Returns Eligibility

We accept returns within 7 days of delivery, provided that:

  • The item is unused, unworn, and unwashed

  • The item is in its original condition

  • All original tags and packaging are intact

  • Proof of purchase is provided

Items that do not meet these conditions will not be accepted.

2. Non Returnable Items

The following items are non-refundable and non-returnable:

  • Sale or discounted items

  • Items that are listed as an "Exclusive drop"

  • Items that show signs of wear, washing, damage, or odour

3. Faulty or Incorrect Items

If you receive an item that is:

  • Faulty

  • Damaged

  • Defective

  • Incorrectly shipped

Please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the issue

We will assess the issue and, if approved, offer a replacement, store credit, or refund, depending on availability.

4. Return Process

To initiate a return:

  1. Email us at contact.rebirthapparel@gmail.com with your order number and reason for return

  2. Wait for return approval and instructions

  3. Ship the item back using a tracked shipping method

Returns sent without approval may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • If a return is due to our error (faulty or incorrect item), we will cover return shipping costs

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

We reserve the right to refuse refunds that do not meet our return conditions.

7. Exchanges

We currently do not offer direct exchanges.
If you require a different size or item, please return your original purchase (if eligible) and place a new order.

8. Pre Orders

Pre-order items are non-refundable once production has begun, unless the item is faulty.
Estimated shipping dates are provided as a guide and may be subject to change.

9. Lost or Stolen Packages

Rebirth Apparel is not responsible for lost or stolen packages once marked as delivered. Please contact your shipping carrier for assistance.

10. Contact Us

For any refund or return enquiries, contact us at:

Rebirth Apparel
Email: contact.rebirthapparel@gmail.com
Website: officialrebirth.com